Via Chain Store Age
By Marianne Wilson
December 18, 2018
More than half of retailers worldwide (52%) see a direct correlation between poor employee engagement and increased staff turnover, with retailers in the U.S. (61%) seeing the strongest connection.
Frequent unplanned absences by employees are taking a toll on store operations.
That’s according to a global study by The Workforce Institute at Kronos Inc. in which 78% of retailers said they believe that while employee engagement is important to organizational success, they are challenged by the corrosive impact that rampant unplanned absence has on staff productivity (58%0, manager stress (55%), and team morale (46%). And it’s a vicious cycle: More than half agree that poor employee engagement causes increased absenteeism.
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