Via Human Resources Director Magazine
January 15, 2019

Gopalan said that having an engaged workforce is a competitive advantage that provides concrete results in terms of lower turnover and absenteeism, better customer metrics, and higher productivity and profitability.

In times of crisis, it’s easy for leaders to neglect employee engagement in favour of other strategic concerns, according to Jessica Gopalan, regional marketing manager at Dale Carnegie Australia.

Gopalan told HRD that juggling external pressure from an increasingly competitive and globalised marketplace, as well as pressure from stakeholders for bottom line results is “no simple task”. Yet employee engagement remains one of the most important objectives of senior leaders today.

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