Via The Hampton Roads Business Journal
By Shelley Smith
Committed and motivated employees translate to committed and motivated customers, which equals profit, retention and efficiencies. The effect is cumulative.
It was a dark day at the corporate headquarters. I walked into my client’s office and sensed despair.
“The employee survey results are in,” he said glumly. “Engagement is really low – we’re below the benchmark on almost every key measure. Now what do we do? It’s my job to fix this!”
Does this sound familiar? Have you been through less-than-desirable survey results and felt defeated and beat up?
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